AI Agents
An AI agent that works like an employee — not a gadget.
A typical chatbot can only answer basic questions, and leaves people stuck in a loop when it can't. Our agents are connected to your live systems, take real actions, and hand off to a person — with full context — only when they should.
The difference
A basic chatbot vs a Softpact AI agent
Same box on the screen, completely different capability underneath.
A typical chatbotA Softpact AI agent
ConnectionNot connected to anything — works off a canned script.Connected securely to your live internal databases, CRM and inventory.
CapabilityCan only talk and answer basic questions.Can take actions — modify an order, book a meeting, check real-time stock.
HandoffLeaves the user stuck in a loop, or just asks for an email address.Intelligently escalates to a live human agent when a complex issue arises — passing full context.
ValueA novelty gadget on the homepage.A full-time, automated employee.
What an agent can do for you
- Answer customer questions using real, live data
- Check stock, order status and account details in real time
- Take actions — update orders, bookings, tickets and records
- Qualify and route enquiries to the right person
- Escalate to a human with the full conversation and context
How we work
From idea to a working agent
1
Scope
We pick the job the agent should own and the systems it needs.
2
Connect
We wire it securely into your data, CRM and tools.
3
Guardrail
We set what it can do alone and when it must ask a human.
4
Launch
We deploy, monitor and improve it with real usage.
Want an agent that actually does the job?
Tell us the task. We'll show you what a connected AI agent can handle end to end.
Start a project