AI agents for WhatsApp that take real actions — not just talk.
Deploy a scoped AI assistant on WhatsApp, Telegram, Instagram or your website — wired to your live CRM, database and inventory. It answers customers in any language, books real appointments, updates your records, and hands off to a human the moment it matters. It learns your business once and works like a full-time team member, so you can focus on the work only you can do.
Ten seconds, and you have the whole idea.
The businesses it was built for, and what changes the week it goes live — an enquiry answered, qualified and booked while the shop is shut.
An answer — and a booking — in seconds.
A real conversation your agent handles end to end: it answers the question, offers a slot, books it, and switches language without missing a beat.
- Answers in the customer's own language, automatically
- Books straight into your calendar and confirms
- Hands off to a human the moment it should
Everything a great front desk does — automated
Six things your agent handles on its own, so your team is free for the work only people can do.
Knows your business
Trained on your services, prices and FAQs. It answers like your best-briefed employee — never generic, never off-topic.
Books real appointments
Offers live slots, confirms the booking in your calendar, and sends reminders so no-shows drop.
Speaks every language
A customer writes in Spanish, English, German or Arabic — your agent replies naturally in the same language.
Human escalation
Anything sensitive or uncertain is handed to your team with the full conversation — no repeated questions.
Answers on-brand only
Hard-scoped to your approved information. It never wanders off-topic or invents an answer.
A full-time hire, no overhead
Always on, never sick, never off. Under-3-second replies, day or night, weekends included.
A basic chatbot vs a Softpact AI agent
Same box on the screen. Completely different capability underneath.
Eight sectors we have already shipped for
Every agent starts from a template shaped to your sector, then tuned to your exact business. Each of these is a live build with its own playbook — open one to see how it handles that trade.
Dental & medical clinics
Bookings, prices, reminders and pre-visit questions — without the front desk picking up.
Learn more →Beauty, hair & wellness
Fills the quiet hours: books treatments, answers prices, and cuts no-shows with reminders.
Learn more →Law & professional services
Intake, document checklists and consultation booking — routed to the right person, never advising.
Learn more →Real estate agencies
Qualifies enquiries, answers property questions and schedules viewings automatically.
Learn more →Home services & trades
Captures the job, gives a ballpark, books the visit — while you are up a ladder.
Learn more →Auto sales & workshops
Service bookings, MOT reminders and stock questions, answered the moment they are asked.
Learn more →Restaurants & hospitality
Reservations, menu and allergen questions, and local tips that upsell.
Learn more →Hotels & short-term rentals
Answers in the guest's own language, at any hour, without a call to a desk nobody is sitting at.
Learn more →From idea to a working agent
Typically 3–5 weeks from kickoff to live for a single-channel scoped agent.
Scope
We define exactly which job the agent owns, which channels it runs on, and which systems it needs to connect to.
Connect
We wire it securely to your database, CRM, WhatsApp Business API and any other tools — with no loose access.
Guardrail
We set exactly what it handles alone and the precise point at which it must hand off to a human — with full conversation context.
Launch
We go live, monitor real conversations, and refine the agent with actual usage data.
Safe by design — for you and your customers
Every agent is hard-scoped to one business and never goes off-topic. When something is uncertain or sensitive, a human takes over. That is not just good service — since January 2026 it is the WhatsApp rule.
Built in, not bolted on
Our WhatsApp used to go unanswered after 6pm. Now every patient gets a reply in seconds and books themselves — we've cut no-shows and filled the calendar.
Common questions about AI agents
Can an AI agent actually update my CRM or database?
Yes — that's the key difference between a Softpact agent and a basic chatbot. We connect it securely to your live systems so it can read and write data: update a record, book a slot, flag a lead. All within boundaries you set.
Which channels can the agent work on?
WhatsApp, Telegram, Instagram DMs, Facebook Messenger, your website chat widget — or any combination. We deploy wherever your customers already are.
What happens when the agent can't handle something?
It escalates intelligently to a human — passing the full conversation and context so your team picks up exactly where the AI left off, with no repeated questions for the customer.
How long does it take to build and go live?
A scoped agent for a single channel and process is typically 3–5 weeks from kickoff to live. More complex multi-channel or multi-system agents take longer — we give you a realistic timeline after scoping.
Do I need to change the software I currently use?
No. We integrate with your existing CRM, database, booking system or inventory tool using secure API connections. You keep running what you already have.
Can an AI agent book appointments on WhatsApp?
Yes. The agent offers your live availability, confirms the slot, writes it to your calendar or CRM, and sends reminders — all inside the WhatsApp chat, with a human able to step in at any point.
How much does an AI agent cost?
It depends on the channels and systems it connects to. A single-channel scoped agent starts smaller than most teams expect — we give you a fixed scope and price after a short discovery call, with no open-ended retainer.
The queue outside your door at 9pm is a booking you never hear about.
The agent does not only live on your website. A printed QR code turns a shop window, a counter, a flyer or a hotel room into a way to book you — at the hours nobody is there to answer.
- On the shop window — passers-by get your prices and a real appointment after hours
- At the front desk — the queue asks the assistant while your team serves the person in front of them
- On flyers and invoices — print you already pay for becomes a booking channel
- In rooms and on site — answers in the guest's own language, at any hour
What your team actually sees
Scoped, compliant, and always one message from a human
An agent that can say anything is a liability, not a feature. Every build is hard-scoped to information you have approved, hands over to a person the moment it is asked to, and emails you the whole conversation either way. We would rather it said “I will get someone” than invent an answer with your name on it.
- Scoped by design — it answers from your knowledge and nothing else
- Human handover with full context, never a dead end
- EU AI Act — how we handle disclosure and record-keeping
- Multilingual without configuration — it replies in the language it was written to
- Calendar integrations — real availability, written into your real calendar
We built OpusDone — our own WhatsApp booking agent
OpusDone is our productized AI agent: it answers customer questions, books real appointments and hands off to a human the moment it matters — live on WhatsApp, Telegram, Instagram and Messenger. It's the clearest proof of what we can scope and ship for your business.
- Replies in under 3 seconds, in the customer's own language
- Human escalation built in · WhatsApp-compliant by design
- Books straight into the calendar and confirms — with reminders
Have a process that belongs on WhatsApp or your site?
Tell us the job, the channel and the system it needs to touch. We'll scope it honestly.