AI agents for WhatsApp that take real actions — not just talk.
Deploy a scoped AI assistant on WhatsApp, Telegram, Instagram or your website — wired to your live CRM, database and inventory. It answers customers in any language, books real appointments, updates your records, and hands off to a human the moment it matters. It learns your business once and works like a full-time team member, so you can focus on the work only you can do.
An answer — and a booking — in seconds.
A real conversation your agent handles end to end: it answers the question, offers a slot, books it, and switches language without missing a beat.
- Answers in the customer's own language, automatically
- Books straight into your calendar and confirms
- Hands off to a human the moment it should
Everything a great front desk does — automated
Six things your agent handles on its own, so your team is free for the work only people can do.
Knows your business
Trained on your services, prices and FAQs. It answers like your best-briefed employee — never generic, never off-topic.
Books real appointments
Offers live slots, confirms the booking in your calendar, and sends reminders so no-shows drop.
Speaks every language
A customer writes in Spanish, English, German or Arabic — your agent replies naturally in the same language.
Human escalation
Anything sensitive or uncertain is handed to your team with the full conversation — no repeated questions.
Answers on-brand only
Hard-scoped to your approved information. It never wanders off-topic or invents an answer.
A full-time hire, no overhead
Always on, never sick, never off. Under-3-second replies, day or night, weekends included.
A basic chatbot vs a Softpact AI agent
Same box on the screen. Completely different capability underneath.
Pre-tuned for how your industry talks to customers
Every agent starts from a template shaped to your sector, then tuned to your exact business.
Clinics
Dental, medical & aesthetic — bookings, prices, reminders and pre-visit questions.
Ecommerce
Order tracking, returns, stock and product questions — with upsell suggestions.
Real estate
Qualify leads, answer property enquiries and schedule viewings automatically.
Legal & professional
Intake, document checklists and consultation booking — routed to the right person.
Hospitality
Reservations, room and menu questions, and local tips that upsell.
Home & services
Capture requests, give ballpark quotes and book visits around the clock.
From idea to a working agent
Typically 3–5 weeks from kickoff to live for a single-channel scoped agent.
Scope
We define exactly which job the agent owns, which channels it runs on, and which systems it needs to connect to.
Connect
We wire it securely to your database, CRM, WhatsApp Business API and any other tools — with no loose access.
Guardrail
We set exactly what it handles alone and the precise point at which it must hand off to a human — with full conversation context.
Launch
We go live, monitor real conversations, and refine the agent with actual usage data.
Safe by design — for you and your customers
Every agent is hard-scoped to one business and never goes off-topic. When something is uncertain or sensitive, a human takes over. That is not just good service — since January 2026 it is the WhatsApp rule.
Built in, not bolted on
Our WhatsApp used to go unanswered after 6pm. Now every patient gets a reply in seconds and books themselves — we've cut no-shows and filled the calendar.
Common questions about AI agents
Can an AI agent actually update my CRM or database?
Yes — that's the key difference between a Softpact agent and a basic chatbot. We connect it securely to your live systems so it can read and write data: update a record, book a slot, flag a lead. All within boundaries you set.
Which channels can the agent work on?
WhatsApp, Telegram, Instagram DMs, Facebook Messenger, your website chat widget — or any combination. We deploy wherever your customers already are.
What happens when the agent can't handle something?
It escalates intelligently to a human — passing the full conversation and context so your team picks up exactly where the AI left off, with no repeated questions for the customer.
How long does it take to build and go live?
A scoped agent for a single channel and process is typically 3–5 weeks from kickoff to live. More complex multi-channel or multi-system agents take longer — we give you a realistic timeline after scoping.
Do I need to change the software I currently use?
No. We integrate with your existing CRM, database, booking system or inventory tool using secure API connections. You keep running what you already have.
Can an AI agent book appointments on WhatsApp?
Yes. The agent offers your live availability, confirms the slot, writes it to your calendar or CRM, and sends reminders — all inside the WhatsApp chat, with a human able to step in at any point.
How much does an AI agent cost?
It depends on the channels and systems it connects to. A single-channel scoped agent starts smaller than most teams expect — we give you a fixed scope and price after a short discovery call, with no open-ended retainer.
We built OpusDone — our own WhatsApp booking agent
OpusDone is our productized AI agent: it answers customer questions, books real appointments and hands off to a human the moment it matters — live on WhatsApp, Telegram, Instagram and Messenger. It's the clearest proof of what we can scope and ship for your business.
- Replies in under 3 seconds, in the customer's own language
- Human escalation built in · WhatsApp-compliant by design
- Books straight into the calendar and confirms — with reminders
Have a process that belongs on WhatsApp or your site?
Tell us the job, the channel and the system it needs to touch. We'll scope it honestly.