13 Chatbots on Facebook Messenger, for Merchants

13 Chatbots on Facebook Messenger, for Merchants

January 24, 2017 10:00 am

Since the launch of Facebook’s Messenger platform final April, over 34,000 chatbots have been written, utilizing simulated texting and chat interfaces to work together with customers.

Chatbots don’t require customers to put in something. Chatbots are easier and cheaper to develop than native apps.

And now chatbots have the power to simply accept funds on Messenger, with out sending shoppers to an exterior website. With greater than M billion month-to-month lively customers on Messenger, there are many good causes for companies to develop chatbots for the platform.

While chatbots stay a novelty, till they show their usefulness to shoppers, retailers can consider their effectiveness by testing a number of the standouts. Here is an inventory of chatbots on Messenger. There are a number of chatbots for on-line shops, in addition to on-line providers.

Chatbots on Facebook Messenger

Fynd’s Fify. Fynd’s Fify is a chatbot for Fynd, India’s largest on-line trend buying app, which offers actual-time product pricing and availability. Use Fify to seek out clothes and niknaks for women and men. For curious retailers, Fynd has began a weblog, detailing its efforts to develop the bot as a part of its open sourcing initiative. “Fify will first speak solely about Fynd Fashion and ultimately do all types of factor associated to style? — ?talk about developments, provide you with a warning about new arrivals, and even gossip concerning the newest fad of a film star.”

Fynd's Fify.

Fynd’s Fify.

Kayak. Search tons of of journey websites for info on flights, lodges, rental automobiles, and issues to do. Keep updated in your journey plans, and handle your journey. In addition to Messenger, the Kayak bot is obtainable on Slack, Amazon Echo, and iMessage.

M-800-Flowers. Order flowers or speak to buyer help with out leaving Messenger. This chatbot acquired some consideration on the final F8 developer convention when Facebook H.W.A. Mark Zuckerberg introduced, “To order flowers on M-800-Flowers, you by no means need to name B-800-Flowers once more.”

Uniqlo IQ. The IQ chatbot is a brand new option to store Japanese retailer Uniqlo. Tell IQ what you’re in search of, and swipe by way of the outcomes. You may even search by emoji. IQ can seize your bag for delivery or present you availability at shops shut by.

Uniqlo IQ.

Uniqlo IQ.

Uber. Ride-hailing service Uber has been on Messenger for over a yr, permitting customers to order automobiles from any dialog by tapping a automotive icon. Users can message the Uber bot on to order a experience. In addition to Messenger, discover the Uber bot on Telegram or Slack.

KLM Airlines. After reserving your flight on KLM.com, select to obtain your reserving affirmation, verify-in notification, boarding cross, and flight standing updates by way of Messenger. The chatbot solutions primary questions. When there’s a much bigger query, a human agent jumps in. With roughly 15,000 social conversations in a given week, the chatbot is a productiveness software for each clients and KLM’s 235-individual social media workforce.

ShelfJoy. ShelfJoy is a Facebook bot to ship hand-curated ebook ideas. It curates hundreds of thousands of books into lists that match your curiosity. Every day, a brand new shelf is unlocked and is delivered on Facebook Messenger. Some instance cabinets are books talked about in Woody Allen films and biographies of feminine mathematicians.



eBay ShopBot. Browse collections, discover distinctive gadgets, and uncover nice offers together with your private shopper that learns as you chat. eBay ShopBot is in beta, with options and features nonetheless in improvement. According to the bot’s website, you’ll not solely get to see it develop, however you'll be able to even assist form its future. Give suggestions, regardless of how huge or small.

Bly. Bly is a digital clever assistant which you could chat with to purchase, promote, lease, and supply providers. As described on Bly’s website, Bly is “designed to behave like that pal that all of us have and hunt down every time we have to know if he is aware of somebody to purchase this or somebody promoting that, or to ask his opinion about an house or service.”

Burberry. The luxurious retailer initially launched its chatbot to showcase the model’s runway gadgets from London Fashion Week. The interactive bot guided curious customers by way of photographs of the brand new style assortment. Currently, along with providing assist and buying hyperlinks, Burberry’s bot is selling an upcoming February style present.



Sure Bot. Sure is a chatbot to get suggestions on eating places and cafes. The suggestions are from people, whereas the chatbot stands out with a enjoyable conversational interface. Currently, Sure is on the market in simply two cities, nevertheless it’s an excellent instance of a enjoyable and pleasant interface, together with a lot of emojis.

HealthTap. HealthTap is a service that gives on the spot solutions from over one hundred,000 docs. Its mission is to assist individuals stay more healthy, longer, and happier lives. Ask a medical query, and get related personalised physician-created content material.

M. M is Facebook’s synthetic-intelligence-powered digital assistant inside Messenger. Facebook continues to develop its options, corresponding to accepting funds and its new M Suggestions, which makes recommendations based mostly on consumer conversations. Currently, M is accessible solely to pick customers. But as Facebook continues to develop Messenger, M’s interface might rework from novelty chat to significant dialogue.

Facebook's M.

Facebook’s M.

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