Yelp vs. Google vs. Facebook Reviews: which should you focus on and why?

Yelp vs. Google vs. Facebook Reviews: which should you focus on and why?

September 19, 2016 3:06 pm

If you're dealing with the marketing for a small enterprise, it may be a problem to determine the place evaluation efforts must be spent.

We all know that critiques assist search engine optimisation in a really possible way, and why wouldn’t they?

Customers like to see evaluations when they're going to choose a brand new enterprise for the primary time. In reality, eighty three% of consumers declare that they not belief promoting, however most belief suggestions from customers on-line (in response to Local Vox citing Formstack).

Further, in accordance with Search Engine Land, seventy two% of shoppers belief on-line evaluations as a lot as private suggestions from actual individuals.

The drawback is, there are a number of evaluation websites on the market, and most of them are usually not set as much as have critiques seem on each other.

Yelp, Google, and (more and more) Facebook, are all platforms that current buyer critiques, and this presents a singular problem. Do you ask for critiques on all three websites? Segment the type of clients you ask for evaluations on every? Disregard a platform all collectively?

The reply is just not a simple one. Larger companies are likely to have such a big buyer base that evaluations on all three websites (and others) simply occur and improve over time, however if you find yourself a small enterprise, you need to acquire evaluations and have an efficient on-line presence.

Let’s look first on the breakdown of every of those platforms, after which talk about variations and knowledge that may assist you to make a superb determination on the place to focus your marketing efforts.

Yelp Reviews

Let’s begin with the hardest of the three websites (at the least in my private opinion). Yelp actively discourages its enterprise customers from asking for evaluations. According to an article by Practical Ecommerce, Yelp was quoted as saying:

“Let’s face it, most enterprise house owners are solely going to ask for critiques from their comfortable clients, not the sad ones. Over time, these self-chosen evaluations create bias within the enterprise itemizing – a bias that savvy shoppers can odor from a mile away.”


Further, when you’ve ever skilled this, you'll know that Yelp doesn't submit all the evaluations you get (say what?).

It’s true; they don't submit your whole evaluations, and for companies which have a restricted variety of shoppers, this is usually a actual bummer. They have an algorithm that determines which evaluations seem and during which order. T

his principally depends upon the consumer – it favors customers which have given a number of evaluations, have pictures, and have Yelp “buddies.”

For instance, if one among your shoppers goes on to offer a assessment and the have simply created a profile to take action, with no image or info on their account, you possibly can guess that Yelp goes to ban that from being posted.

Additionally, in case you have been to ship a mass e mail out to former shoppers and ask them for a yelp assessment, after which a ton of individuals went on to write down a evaluation inside the similar week, you possibly can assure that not all the evaluations will probably be posted.

Basically, in line with Yelp, you shouldn't be “asking” your shoppers for critiques. This could be fairly difficult for small companies which might be making an attempt to legitimately construct up their search engine marketing and on-line presence. However, there are nonetheless some methods you could get clients to evaluate with out “asking” them per say.

  • Add a Yelp button to your website, which can immediate returning clients to evaluation
  • Let clients know you're on Yelp by posting one thing in your storefront
  • Add the Yelp Review button to your e-mail signature

Clearly, Yelp’s definition of evaluations presents a problem, however for good purpose. People see Yelp primarily as a evaluate website. Yelp holds that they solely need worthy and high quality critiques and that clients can sense when evaluations have been pressured or plagiarized.

That being stated, it may be troublesome to construct-up critiques, however Google nonetheless takes Yelp evaluations under consideration in search rankings. Number of critiques, score, and feedback could make a distinction in your search engine optimisation.

Google Reviews

Someone can write you a Google assessment as quickly as they sort your organization identify in on the search engine (rating)! You can even simply ship individuals a hyperlink to your Google evaluation web page, by clicking on “write a assessment” your self and replica/pasting the hyperlink into the physique of an e mail.

We have spent plenty of time speaking about challenges with Yelp critiques and their algorithm, and I don’t in any respect need to declare that Google will tolerate pretend evaluations (they gained’t), however they don’t appear to have fairly the stipulations that Yelp has so far as who makes the minimize.

In reality, they've a fair higher engine for predicting “pretend” critiques than Yelp. This saves small enterprise numerous frustration, since their clients put a variety of effort and time into writing critiques—and it's useful for the enterprise to maintain anybody they will.


It has been predicted that Google critiques will ultimately overtake Yelp evaluations. They are literally pretty new to the evaluation recreation, solely launching Google Local Search in 2012, whereas Yelp has been round since 2004.

Since Google has turn into king for on-line presence, it is sensible that they've enhanced their assessment options through the years, in addition to built-in evaluations from different websites (akin to Groupon, Facebook, and so on) into their evaluate presentation.

In the case of eating places and different business-particular companies, critic critiques can be included (see screenshot under).

Plus, with Google evaluations being instantly linked to the search engine, it is sensible that critiques, or lack their of, will issue into rankings, notably when speaking about native search engine marketing.


Lastly, Google doesn’t have an issue with you asking your clients for evaluations. You also can reply to the unfavorable evaluations you get, which accommodates or no less than dietary supplements you with the ability to get up in your model’s picture in a really simple method.

Facebook Reviews

According to the Vocus research referenced above, sixty eight% of shoppers go to social networking websites to learn product critiques.

Facebook is an easy website for those who comply with you to put in writing a evaluation and make their opinions recognized. What’s extra, those that are following you're more likely to write high quality evaluations as properly.

As I talked about above, Facebook evaluations are additionally included into the Google platform, so with Facebook critiques, you actually are getting two for the time and funding in a single, so-to-converse. Facebook can be a platform for model consciousness, pre/pos-buy exploration, and branding help.

The cool factor about Facebook is that folks truly choose to go away critiques on Facebook, since they're on the platform often. In a survey by Review Trackers, it truly beat each Yelp and Google in consumer choice.

Below is a screenshot of what the brand new Facebook critiques seem like:


For much more locations your small business can earn significant on-line evaluations, take a look at this text from Search Engine Watch.

Verdict: which platform to give attention to?

This reply is a bit complicated. After studying by means of this submit, you in all probability see the worth in all three websites, and sure, all three websites do impression search engine marketing and finally make a distinction in your on-line presence.

As I talked about at first, bigger corporations haven't any difficulty getting critiques on all three however in case you are a small enterprise making an attempt to make some robust selections, my suggestion is to start out with Facebook. It will probably be straightforward to deal with your following and finally, these evaluations shall be going to Google as nicely. Yelp ought to be your final choice, however an incredible one to remember as you develop.

Which evaluate websites does your enterprise give attention to? Do you could have any recommendation for fulfillment? Let us know your ideas and your story within the remark part under.

Amanda DiSilvestro is a author for HigherVisibility, a full service web optimization company, and a contributor to SEW. You can join with Amanda on Twitter and LinkedIn

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