Why can’t Australians purchase gift cards from U.S. merchants?

Why can’t Australians purchase gift cards from U.S. merchants?

November 30, 2017 11:02 pm

The Black Friday-Cyber Monday gross sales phenomenon is starting to make an influence on-line and in brick-and-mortar shops, in Australia.

5 years in the past, impressed by the U.S. Cyber Monday gross sales, Click on Frenzy was launched in Australia with a variety of on-line offers and unique gives from collaborating retailers.

Launched in 2012 within the week after the Melbourne Cup, a well-known horse race, Click on Frenzy was billed as “The Sale That Stops a Nation.”

However the one factor that stopped was the Click on Frenzy website. It collapsed underneath the onslaught of tourists and acquired an enormous public backlash.

Immediately, Click on Frenzy runs on-line gross sales for in the future every in Might and November. Many brick-and-mortar retailers in Australia run large gross sales at Black Friday.

Nevertheless, Australian consumers at the moment are nicely conscious of the Black Friday and Cyber Monday bargains to be discovered on U.S. web sites.

Purchase American?

Many main U.S. retailers both ship on to Australia underneath their very own distribution system, or have preparations with Borderfree, the worldwide delivery agency. However many extra don't ship outdoors the U.S. in any respect.

To get round this, eager Australian shoppers use private shopper providers from such mail forwarding web sites as MyUS, ShipIto, USA2Me, and ShopMate. The shoppers fill out an internet type stating the website, product identify, product hyperlink, worth, shade, measurement, and so forth. The private shopper then purchases and ships the merchandise to Australia.

Sadly there's a typical time lag of greater than 24 hours for the private shopper to simply accept the request and e mail the quantity that have to be deposited into the escrow account earlier than the merchandise is bought.

This delay means Australians can't benefit from many Black Friday and Cyber Monday gross sales.

A shocking lack of on-line digital present playing cards additionally means we Aussies can't simply buy a present playing cards for, say, a pal within the U.S.

For instance, 10 days in the past I searched on Google for top-finish eating places in Orlando, Fla. that provided present playing cards. I needed to provide one as a birthday present for a good friend in that area.

I used to be amazed that the web sites of two prime Journey Advisor-rated eating places didn’t supply present playing cards. One other one provided them, nevertheless it accepted funds solely from residents within the U.S. and Canada.

Then I discovered Open Desk, a web-based restaurant reservation service. I crammed out the present card info, solely to seek out the cost web page was arrange just for U.S. residents. So I couldn’t purchase a type of, both.

Macy’s

Since my good friend loves Macy’s — which, by the way, makes use of the Borderfree program by means of which I spent tons of of dollars on 2017 Black Friday — I assumed I might simply purchase a present card on Macy’s website.

An digital present card from Macy’s had develop into my solely choice, with time operating out. However a seek for present playing cards — it isn't a tab on Macy’s essential navigation bar, nor an entry in its footer info — revealed present playing cards are “at present unavailable for worldwide delivery.”

A 25-minute name to Macy’s customer support division was fruitless, with the consultant telling me I must buy a bodily Macy’s present card, thus lacking my pal’s birthday.

She couldn't clarify why I couldn't order an digital present card. After which the decision dropped.

I perceive the complications concerned with bodily delivery one thing outdoors the U.S. However what about with the ability to pay for one thing outdoors the U.S. to be shipped — and even within the case of digital present playing cards, emailed — regionally?

Why not Australia?

I urge retailers to think about that many American residents have family and friends dwelling outdoors the U.S. who need to purchase services on American web sites.

Whether or not it’s my American pal’s birthday, or an anniversary, wedding ceremony, Christmas, or another present, we Australians want to buy one thing native — akin to a particular restaurant meal or, on the very least, an digital present card so our American buddies can redeem it for what they want.

As an ecommerce service provider myself, I perceive fears about cost fraud from recognized excessive-danger nations.

However is it too arduous? Or is the proportion earned from Australian gross sales too small to justify?


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