11 Amazon Seller Tools to Manage Customer Feedback

11 Amazon Seller Tools to Manage Customer Feedback

January 30, 2018 5:10 pm

Amazon’s metrics assist hold sellers aligned with the corporate’s general mission of excellent service for all clients. However the strategy of managing and optimizing buyer suggestions, product critiques, and general vendor scores might be time-consuming.

For Amazon sellers, managing reviews, ratings, and feedback can be time intensive.

For Amazon sellers, managing evaluations, scores, and suggestions could be time intensive.

Thankfully, third-celebration software platforms will help. On this publish, I’ll record eleven distributors that assist Amazon sellers handle buyer suggestions.

Suggestions Genius

Suggestions Genius permits Amazon sellers to routinely ship emails to clients to ask for suggestions and product and vendor evaluations, as soon as their package deal has arrived. Worth: Free to $250 per thirty days. 30-day free trial.

Feedback Genius

Suggestions Genius

AMZShark

AMZShark is a strong Amazon vendor software to trace gross sales, discover new product niches, discover key phrases, and far more. AMZShark provides sellers the power to obtain automated emails when destructive or impartial suggestions or assessment is posted on their Amazon account. This enables sellers to react shortly to the client, to resolve the difficulty. Worth: First month is $10; $299 per thirty days afterward.

Sellics

Sellics claims to be “the all-in-one software for Amazon sellers.” For managing suggestions, sellers can use Sellics to (a) obtain quick updates when evaluations are posted, (b) prioritize evaluations of their account by most damaging, and (c) reply to critiques immediately from their Sellics account. Worth: $seventy seven to $499 per 30 days; 14-day free trial.

FeedbackFive

FeedbackFive is concentrated on serving to sellers handle their suggestions and critiques throughout all worldwide Amazon marketplaces. Utilizing FeedbackFive, sellers can (a) automate emails to clients asking for suggestions, (b) obtain alerts on all suggestions and evaluations, (c) take away dangerous suggestions, and (d) flip constructive suggestions into extra gross sales. Worth: Free to $fifty nine.ninety nine per thirty days.

FeedbackFive

FeedbackFive

BQool Suggestions Central

Obtainable to sellers on all worldwide Amazon marketplaces, BQool offers instruments to (a) ship automated emails, (b) obtain automated updates for particular conditions, (c) evaluate your general suggestions and assessment well being, and (d) solicit clients for extra gross sales. Worth: $10 to $one hundred per thirty days. Free 30-day trial.

ZonGuru

ZonGuru is one other all-in-one Amazon device. The suggestions portion focuses on giving sellers the power to automate emails to clients. When supply monitoring is prepared, ZonGuru sends a customized e-mail. When the package deal arrives, it sends one other, asking for suggestions. Lastly, sellers can use ZonGuru to automate personalised emails to their clients to create extra gross sales. Worth: $35 to $119 per 30 days; 7-day free trial.

AMZAlert

AMZAlert is an Amazon vendor device for receiving updates on virtually something you possibly can consider. From destructive evaluate monitoring to critiques being deleted to product score modifications, AMZAlert supplies Amazon sellers with the info to make sensible selections. Worth: $35 to $200 per 30 days. Free 10-day trial.

AMZAlert

AMZAlert

My Vendor Pal

My Vendor Pal gives a singular function that sends a textual content message to sellers as new product critiques and buyer suggestions arrives. Worth: Free to $one hundred sixty five per thirty days; 7-day free trial.

AMZFinder

AMZFinder has two useful instruments. One permits sellers to watch evaluations. The second provides sellers the power to request suggestions. AMZFinder routinely matches product evaluations with orders in order that the vendor can simply attain out to clients, to deal with dangerous evaluations. Worth: Free to $ninety nine per 30 days.

AMZSuite

Included in AMZSuite is Suggestions Sentry, which compiles all buyer suggestions into one interface. Sellers can then create automated requests for unfavourable and impartial critiques to be eliminated. Worth: $seventy nine per thirty days.

AMZSuite

AMZSuite

Overgrowth

Overgrowth’s intuitive e mail comply with-up system permits sellers to succeed in out to clients for product evaluations and suggestions. Sellers can obtain on the spot updates by way of e mail or textual content when evaluations and suggestions happen. Worth: $seventy nine to $499 per 30 days; 14-day free trial.


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